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Frequently-Asked Questions (F.A.Q.)
What is VoIP Phone System?
Internet Voice, also known as Voice over Internet Protocol (VoIP), is a technology that allows you to make telephone calls using an Internet connection instead of a regular (or analog) phone line. Some services using VoIP Phone System may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number – including local, long distance, mobile, and international numbers. Also, while ( 1 ) some services only work over your computer or ( 2 ) a special VoIP phone system, ( 3 ) other services allow you to use a traditional phone throught an adaptor.
How can I Place a VoIP Phone System Call?
Depending on the service, one way to place a VoIP Phone System call is to pick up your phone and dial the number, ( 1 ) using on adaptor that connects to your existing high-speed Internet connection. The call goes through your local telephone company to a VoIP phone system provider. The phone call goes over the Internet to the called party's local telephone company for the completion of the call. ( 2 ) Another way is to utilize a microphone headset plugged into your computer ( 3 ) a special VoIP phone system. The number is placed using the keyboard and is routed through your cable modem.
What is a Global Phone?
A Global Phone is a next generation VoIP phone system that is unique in the market. Unlike other VoIP phone system, Global Phone have built-in voice and data chips that provide clear sound and eliminate system lag time. In fact, Global Phone voice quality compares to ordinary phones.
How is a Global Phone different that other IP phones?
Traditional telephone network, the PSTN (Public Switched Telephone Network), sends voice information over the network through circuit switching. IP phones also use switches in the network, however, the switches are data packet switches that send voice data over the Internet. Global Phone distinguishes itself from other Web phones and IP phones by combining the technological advantages of both PSTN and IP communications, and incorporating bandwidth compliment, IP penetration, and other patented features. A functional and powerful Gatekeeper management platform supports the system. Global Phone reliable stability and adaptability allows it to provide different customers with QOS-ensured and telecommunication carrier level communication services.
How do calling rates compare between Global Phone and other IP Phones?
Regardless the type of phones a customer uses, voice quality and call rates are the most important comparison of plans and services. To the customers, cutting call expenses is the biggest attraction that draws them to Global Phone, IP phone cards, or other IP phones. For example, Chine Telecom's international calling rates are US$0.55 per minute to call the US , UK and Canada . IP phone cards also charge US$0.30 per minute, excluding municipal phones fees, for international calls to these three countries. In contrast, by using a Global Phone to make a long distance or international call to any Global Phone series end user phones, it is free of charge. With the support of telecommunication service carriers, using Global Phone to call any regular phones will benefit you from extremely low call rates. For example, with a Global Phone you can call from anywhere in the world to a regular or cell phones in the US or Canada for less than US$0.03 per minute.
How does security compare between Global Phone and other IP Phones?
In our daily life, when using traditional analog phones or the widely used IP phones, we are susceptible to having our phone lines or phone conversations wiretapped. How can we avoid this kind of situation without high cost? Global Phone can effectively solve these concerns in your life and bring you great convenience and benefit. Currently, Global Phone's advantages of "special private network, confidentiality, security, and reliability" have earned itself popularity in the market. For Global Phone phone users who make international or long distance calls to another Global Phone phones located anywhere in the world, they will have the convenience of using a private internal line for a secured and free phone call.
How does it work?
When you use the Global Phone VoIP, you can connect to other Global Phone phone users (unlimited calls), you can call landline or mobile numbers in any part of the world (lowest rate VoIP phone system).
Why would I use Global Phone when I already have Skype, Net2Phone, and Messenger?
Global Phone is built from the ground up for voice communications across platforms and around the world. You can use Global Phone to make calls to any regular telephone number all over the world at very low prices. It also allows you to easily talk for free to anyone else using Global Phone.
How does Global Phone set its rates for each locations?
At Global Phone we strive to give our users the lowest price possible. There may be cheaper alternatives to some destinations but there probably isn't an offering for everyone in the world to everywhere in world that is cheaper than Global Phone. Having said that, we are still dedicated to make phone calls cheaper. We just need to convince the old telephone companies to lower their prices so that we can pass on the savings to you. Also note that when you are comparing Global Phone prices with others, watch out for the common set-up charger, subscription fees and other hidden costs.
How much does it cost to call?
If you want to know how much it costs to call a location, go to our Rates List. Select the location (country) you want to call and it will list all the applicable rates.
Can I take My Global Phone with me when I travel?
You may be able to use your VoIP phone system service wherever you travel as long as you have any Internet connection available. In that case it would work the same as from your home or business.
How do I call a regular telephone?
When your Global Phone account is activated and you have a positive credit balance (you need to have at least enough credit left to make a 1 min call to the country you want to call) you will be able to key in a phone number and push call or send button (blue/green).
To make a Global Phone call, you must enter the number in the following way (even for local calls): "011" + "country code & area code" + "number" .
Examples (using the country code "632" for calling a landline in Manila):
You can also use "1" + "area code" (for USA and Canada calls only)
Examples (using the country code "1" for calling USA ):
How do I call a Global Phone?
Global Pass
GlobalPass access numbers allow anyone to call from any regular or cell phones to a Global Phone anywhere in the world (note that long distance charges may apply to the caller).
GlobalPass is easy to use. We will continue to add new GlobalPass local numbers as we build our worldwide system. To call a Global Phone user from a regular land line or cell phones, simply:
- Dial the GlobalPass access number closest to you (see numbers listed below) and wait for the second dial tone.
- When you hear the second dial tone, enter the 7-digit Global Phone number of the person you want to call.
GlobalPass Access Phone Numbers – (Click on the state or scroll down the list)
USA
Los Angeles 213-316-7440
New York City 718-764-0487
TAIWAN
Taipei 88-62-8647-2613
HONG KONG
Hong Kong 852-2541-8273
How do I re-charge or reload my account when I've completely consumed my balance even I haven't reached my expiration date?
Your account is a virtual calling card that lets you place phone calls to any phone number in the world from your PC or from any phones. Save money with our low calling rates while enjoying cool features such as online account management. Your account information is available online at anytime, so you can keep track of your balance or check details of recent calls you have made. You can charge $10, $20, or $50 worth of calls at a time, and recharge your account whenever you need to. You just have to go online and enter your personal account info together with your credit/debit card number.
Loading your Global Phone is easy:
- Go to http://gtcglobalphone.com/phone/Purchase_Recharge and click on "Get you Phone Card now!" link.
Order More Call Time
Getting more call minutes is fast and easy with our Virtual Recharge Card!
Just follow these three steps:
- Complete the order form on the web.
- As soon as payment is submitted, a Control Number and PIN (Personal Identification Number) is automatically sent to the e-mail address entered in the order form.
- Login to "My Account" and enter the Control Number and PIN in the "My Payment -> Recharge by Recharge Card" menu area.
Your account is immediately updated!
That's it! You're ready to call from Global Phone-to-Phone service. You will receive a purchase confirmation via email.
What are my payment options?
Payment for Global Phone is managed by Momentum Plus Global and is available by credit card only (International Master/VISA cards only), and payment by money order (initial unit purchase only) is available if you don't have a credit card.
How will my calls get billed?
Your Global Phone has a $1 initial load (equal to 30 minutes US and Canada calls for free) Each time you make a call, the cost of the call is deducted from your Global Phone balance. For example, if you have a $15 balance and make a 10-minute call from your computer to a friend in the U.S for 2 cents per minute, you will have $14.80 left in your account after you hang up.
Remember to add more money to your Global Phone when your balance runs low make sure you always have minutes available on your account monthly bill sill show up on your credit card.
All accounts and monetary transactions are either commissioned/billed/charged to your Mplus Visa/Master debit card .
Get your Global Phone Account Information online, anytime
Open your gtc Global Phone account for real-time account information:
- Check account balance and billing history
- Track duration and cost of each individual call
- Manage your account number and PIN
- Add more money to your phone card
Does the FCC Regulate VoIP Phone System?
The Federal Communications Commission (FCC) has worked to create an environment promoting competition and innovation to benefit consumers. Historically, the FCC has not regulated the Internet or the services provided over it. On February 12, 2004 , the FCC found that an entirely Internet-based VoIP phone system service was an unregulated information service. On the same day, the FCC began a broader proceeding to examine what its role should be in this new environment of increased consumer choice and what it can best do to meet its role of safeguarding the public interest.
The FCC has organized an FCC Internet Policy Working Group to identify, evaluate and address policy issues that will arise as telecommunications service move to Internet-based platforms. For more information on the Working Group, please visit www.fcc.gov/ipwg
Is voice over internet allowed by the NTC?
Yes, it is not prohibited. However, it should follow rules on voice service. Please contact the NTC for further clarification.
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